Who We Are and What This Covers

aralunovent operates as an educational platform focused on banking services education across Canada. This privacy policy applies to all information collected through our website (aralunovent.com), email communications, and any educational materials we provide. When we say "personal information," we mean data that can identify you as an individual.

Our physical location is 20 Balsam St, Collingwood, ON L9Y 4H7, Canada. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how private sector organizations handle personal information.

Information We Collect

The information we gather falls into different categories depending on how you interact with us. Here's what we typically collect and why:

Information You Provide Directly

• Contact details when you reach out through our contact form or email (name, email address, phone number)
• Program inquiry information when you ask about our learning programs
• Correspondence content when you communicate with our team
• Feedback and testimonials if you choose to share your experience
• Registration information if you sign up for educational resources or newsletters

Information Collected Automatically

When you visit our website, certain technical information gets logged automatically. This includes your IP address, browser type, device information, pages you visit, and how long you spend on different sections. We use this data to understand how people use our site and where we can make improvements.

We also track general location data (city and region level, not precise coordinates) to understand which areas of Canada show the most interest in banking education. This helps us tailor content to regional needs.

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing better banking education services. Here's how your information gets used:

• Responding to your inquiries about programs, schedules, and educational content
• Sending information about upcoming learning programs (only if you've expressed interest)
• Improving our website functionality and user experience based on usage patterns
• Creating aggregated, anonymized reports about educational trends in Canada
• Maintaining records required by Canadian business regulations
• Personalizing your experience when you return to our site

Sharing and Disclosure

Most of the time, your information stays with us. But there are some limited situations where we might share data with others:

• Service providers who help us operate our website (hosting companies, email services) — these partners are bound by strict confidentiality agreements
• Legal requirements if we're compelled by Canadian law enforcement or court orders
• Professional advisors (lawyers, accountants) when necessary for business operations
• Potential business successors if aralunovent were ever acquired or merged (you'd be notified in advance)

We don't transfer personal data outside of Canada without your explicit consent. All our primary service providers operate within Canadian jurisdiction or comply with Canadian privacy standards.

Your Rights Under Canadian Privacy Law

PIPEDA gives you specific rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days, though complex requests might take up to 60 days. We may charge a reasonable fee for extensive requests that require significant staff time to compile.

Request Corrections

If any information we have is inaccurate or outdated, you can ask us to correct it. We'll update our records and notify any third parties who received the incorrect information if necessary.

Withdraw Consent

You can withdraw your consent for us to use your information at any time. Keep in mind this might affect our ability to provide certain services. For example, if you withdraw consent for us to contact you, we won't be able to send program updates.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we have a legal obligation to retain it. Some records must be kept for tax and business regulation purposes, typically for seven years.

Data Security Measures

We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. Our security measures include:

• SSL encryption for all data transmitted through our website
• Secure, password-protected servers hosted by reputable Canadian providers
• Limited staff access to personal information on a need-to-know basis
• Regular security audits and software updates
• Secure backup systems with encryption for stored data
• Strict vendor agreements requiring security standards from third-party processors

That said, no internet transmission is completely secure. While we implement industry-standard protections, we can't guarantee absolute security. You share information at your own risk, though we work hard to minimize that risk.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device that help the site remember your preferences and understand how you use it. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).

You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when cookies are being sent. Just know that disabling cookies might affect some website functionality.

We use analytics tools to track website usage patterns. These tools collect information like which pages get the most visits, where users click, and how long they spend reading different sections. This data is typically anonymized and aggregated.

Retention and Deletion

We don't keep your information forever. Our retention periods vary based on the type of data and our legal obligations:

• Contact form submissions are kept for three years unless you request earlier deletion
• Email correspondence is retained for five years to maintain business records
• Website analytics data is kept for 14 months before automatic deletion
• Financial records (if applicable) are kept for seven years per Canadian tax law
• Marketing consent records are kept as long as you remain subscribed, plus three years

After these periods, we either delete the information or anonymize it so it can no longer identify you. Anonymized data might be kept indefinitely for research and statistical purposes.

Children's Privacy

Our banking education services are designed for adults. We don't knowingly collect personal information from anyone under 16 years old. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

If you're under 16 and interested in our educational content, please have a parent or guardian contact us on your behalf.

Changes to This Policy

Privacy laws and our business practices evolve over time. We might update this policy occasionally to reflect those changes. When we make significant updates, we'll post a notice on our website and update the "Last updated" date at the top of this page.

For major changes that affect how we use your information, we'll email you directly if we have your contact details on file. Continuing to use our services after policy changes means you accept the updated terms.

We recommend checking this page periodically if you're a regular visitor. You can also email us to request notification of any privacy policy updates.

Filing a Complaint

If you're not satisfied with how we've handled your personal information, you have the right to file a complaint. First, please contact us directly — we're committed to resolving privacy concerns promptly and fairly.

If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada. They're an independent organization that investigates privacy complaints under PIPEDA.

You can reach the Privacy Commissioner at 1-800-282-1376 or through their website at priv.gc.ca. There's no fee to file a complaint, and you have the right to do so without affecting your relationship with aralunovent.